Club Info and FAQ's
Our hours of operation are Monday through Friday from 9:00am to 5:00pm EST. The office number is 646-485-8800. Please contact us with any questions or comments. You can also email us at info@aysjewels.com.
Found something(s) you love? Great! First, place the product(s) you want to order in your shopping cart by clicking on the big gray "add to cart" button, usually to the right of the product image. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. If you're not (and you don't have to be), it's still easy but you might want to consider registering to make check out even smoother the next time you shop at aysjewels.com. Contact our Customer Service Department at 646-485-8800 or via email at info@aysjewels.com if you have you with any questions or issues.
Just to be sure, you should first contact our Customer Service Department at 646-485-8800 or via email at info@aysjewels.com for quick and reliable assistance. They can let you know if your order has been submitted successfully or not. And if it hasn't, they can place the order on your behalf.
If you think you might have placed a duplicate order, please contact our Customer Service Department at 646-485-8800 or via email at info@aysjewels.com and they'll make sure that everything gets sorted out to your satisfaction.
Absolutely, With AYS, ordering online is as safe as using your credit card in your favorite department store. AYSJewels uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, or recipient impersonation. We use the latest security technology, which includes data encryption, server authentication, and message integrity – which is like keeping your credit card information in a bank vault.
We accept American Express, MasterCard, Visa and Discover, as well as check and wire transfers sent in U.S. dollars.
After you click Submit Order, you will receive a Confirmation Email for your order.
Items shipped to any destination in the state of New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, Ohio, Arizona are subject to sales tax. The sales tax rate may vary from State to State.
We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Custom orders may take longer to process. You can ask our Customer Service Department for shipping details when you place your order.
WHAT ARE MY SHIPPING OPTIONS?
AYSJewels offer FREE shipping on orders of $50 or greater for all US destinations! Orders are shipped using USPS, FedEx, and UPS. Please see our detailed Shipping Policy.
Yes, We insure all shipments over $100: We fully insure your shipment from the moment it leaves AYSJewels to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.
We are able to ship orders to most countries around the world! Please read our Shipping Policy for more information on costs and timetables, or email us at info@aysjewels.com
All international orders may be subject to customs fees or taxes. These are separate from the shipping charges, and are not the responsibility of aysjewels.com. Customs fees and taxes will vary depending on location. Contact your local Customs office if you have any questions or concerns about these fees.
Click on "My Account" at the top of any aysjewels.com page and go to "My Order History". If you're not into clicking, you can always call us at 646-485-8800 or email info@aysjewels.com and our Customer Service Department will help you out. Please have your order number ready, or refer to your order confirmation email.
To track your most recent orders simply click on "My Account" at the top of any aysjewels.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your AYSJewels.com orders.
My coupon code does not work!
Please make sure to click the update button or hit "enter" after entering coupon codes in your shopping cart. If you are still having problems, we apologize...it might be the browser you are using. We suggest you put the order through and contact us via email (info@aysjewels.com). We can make the necessary modifications to your order in the office. So, if you were not able to use a coupon, we can remedy the discount for you. Thanks for your patience.
Sometimes popular items are backordered from our vendors, and sometimes our website allows us to oversell items. Until we discover the ultimate cure to these minor and infrequent frustrations, we will do our best to let you know when we cannot fulfill your entire order. We will either call or email you. In the event that we are out of an item, your credit card or Paypal account will be credited within 2-3 business days of placing your order.
If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
If you are interested in an item that is currently out of stock please inquire with us via an email or a phone call. We’ll be glad to check with our preferred vendors & suppliers and update you with the estimated expected date or time frame.
We take a lot of pride in our quality control. Each and every order is packed with love, each item being given a thorough look-over before it is packed and placed into an envelope addressed to you. We want you to be happy with everything you buy from us and every shopping experience from the moment you step onto our home page. If you’re happy, we hope you’ll refer us to your friends and family and that’s how good things grow.
However, sometimes a product does not meet your expectations. If this happens, please let us know by emailing us at info@aysjewels.com or calling us at 646-485-8800. We will be happy to accept returns within 30 days for a full refund (minus shipping, if any charges applied). If you change your mind about your order, we can cancel it only BEFORE we ship it. Please call us immediately if you decide to cancel your order (646-485-8800). If order has already left our facility, you can refuse it and return it. All orders shipped and refused are subject to 20% restocking fee plus our cost to ship to you. We will refund your credit card the difference once it is returned.
Please attach a copy of your invoice (and a brief note to explain, as your feedback is appreciated) with the unwanted items in their original condition within a padded envelope and address the return to the address provided below.
To help us help you, please open your package immediately when you receive it. If anything arrived damaged, please email or call us immediately (646.485.8800). We will do our best to remedy the issue.
We do our very best to inspect every item and we expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again."
Please note all of the following items are non-returnable and final sale (unless defective): all sale items, Custom orders, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition
Please send returns to: (this is not a store location, we are online only)
ATTN: Returns
AYS International Inc
8509 261 St
Floral Park, NY 11001
NOTE : Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation and insure the package.
If you receive a package that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections. (Please include your order Number, your full name, contact information and a short description of the problem in the email.). We promise to get back to you as soon as we can to inquire and resolve the problem.
In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through PayPal. Thank you for your cooperation.
Canceled Orders
We cannot cancel any order that has already been shipped. If this happens, please "refuse" the package at the time of delivery or return the package to us per our Return Policy .
We reserve the right to cancel any order that appears to be suspect or fraudulent.
Can I make changes to my order after it has been submitted? You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at info@aysjewels.com.
We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact info@aysjewels.com for further instructions.
Aysjewels.com takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address before we ship. We insure every package above $100 when new ship. We want you to be happy with your purchase, but aysjewels.com is not responsible for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier, such as FedEx, UPS, USPS. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.
You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.
If you have a question that isn't answered here, please call us at 646-485-8800 or send us an email at info@aysjewels.com and we'll be happy to answer it for you. Thank you for visiting aysjewels.com and shopping with us!